When Problems Arise

OES Course Assistance responds to queries within 24 hours, Monday through Friday, 9:00-5:00.

When to contact OES Course Assistance:

  • a resource is missing from the Digital Coursepack
  • the gradebook not calculating properly
  • you need help with your YouTube channel
  • you need help with other Learning Technologies

For urgent matters outside of business hours, help@umn.edu can troubleshoot Moodle or Canvas issues. This service is available 24/7. 

Keep in mind that help@umn.edu will not be familiar with your course design or some of the learning technologies. If you do contact help@umn.edu, be sure to copy oesteam@umn.edu so that we are aware of the issue!